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Budapest restaurant

Frequently asked questions

In the following section, we have collected our guests’ most frequently asked questions and the corresponding answers to ensure that your reservation and visit go as smoothly as possible. We strive to provide the highest quality in every detail — whether it’s about table reservations, the view, the gastronomic experience, or the comfort of our services.

If your question is not listed here, our colleagues are happy to assist you via our contact details.

Why does the system request my card details during the reservation?

If you select the “Dinner with a View” option when booking, the system automatically requests your card details. This appears as a 0 Ft pre-authorization and does not result in any charge; it simply serves as a security measure for our restaurant in case of cancellations.

I would like to book a table, for example for Saturday at 18:00 for 4 people.

You can view our available tables in the Reservation section of our website. If you prefer, our colleagues are also happy to assist you by phone in creating the reservation.

Where and how can I park?

We provide parking inside the building if you send us your car’s license plate number and reservation details via email (reservation@virturestaurant.com) at least 24 hours prior to your visit, and if parking spaces are still available. If not, we recommend the public parking garage located directly opposite the restaurant’s main entrance.

What are the opening hours of the restaurant and the bar?

Our restaurant is open:
Monday–Thursday: 11:30–23:00
Friday–Saturday: 11:30–24:00
Lunch service: 11:30–14:00
Kitchen closed: 14:00–17:30
Dinner service: 17:30–22:00
Between 14:00 and 17:30 only the bar is open.

Do I have to pay for making a reservation?

No, reservations are free of charge. However, we kindly ask you to notify us of any cancellation as early as possible, preferably at least 24 hours prior to arrival.

How can I make a group reservation (e.g. 12–15 people)?

This is possible through the “Group Reservation” option on our website. A deposit is required, which is fully consumable.

Can I reserve seats only in the bar?

Yes, these options are also available on our website. Please indicate the purpose of your visit (e.g. dinner or bar consumption).

Is it necessary to book a table, or can we walk in?

Advance reservations are recommended. If we have availability, walk-ins are welcome.

Do we have to pay to visit the observation deck?

No, visiting the observation deck is free for our guests.

What is the difference between “Dinner with a View”, regular dinner, and the bar?

The primary difference lies in the location and view of the tables.

Is there a dress code in the restaurant?

Smart casual. We kindly ask gentlemen to choose an elegant shirt or polo shirt, long trousers, and closed shoes. For ladies, a dress, skirt, or elegant trousers with a blouse/top is recommended. While respecting everyone’s freedom of choice, we also kindly ask our guests to honor the occasion and the other guests celebrating with us.

We are arriving with a gift voucher. How can we make a reservation?

Reserve through our website and note your voucher in the “Comments” section. A limited à la carte selection will be available based on the voucher type; we can send it via email or chat.

Can we order dessert if we book seats in the bar?

Yes, our bar and dessert menu offers several seasonal specialties alongside the permanent VIRTU classics.

How long may we stay in the restaurant?

Dinner reservations: 2.5 hours. Bar reservations: 1 hour. If no reservation follows, you may stay until closing.

I want to book for tonight.

Check availability on our website or call us for assistance.

Can I bring my pet?

Pets are not allowed due to building regulations. However, pets are welcome at Zazie on the ground floor.

Is the restaurant child-friendly?

The VIRTU bar and dining experience is primarily designed for adults. However, our à la carte menu offers several options that may also be suitable for children, and we are happy to accommodate individual requests flexibly.

For guests arriving with children under the age of 5, we kindly accommodate the party in one of the restaurant’s more secluded areas.

What bar snacks do you offer?

Our selection includes olives, truffle rösti, Comté and Breuer cheeses, Etyek air‑dried ham, and caviar.

I cannot book for 20:00 tonight. Why?

This time slot is fully booked; please try an earlier or later time.

What birthday surprises do you offer?

With prior notice, the celebrant receives a dessert with a candle. Cakes, flowers, and bottled beverages can be pre‑purchased.

Can we bring our own cake?

Yes, with a valid HACCP certificate. A 2,000 Ft/person plating fee applies.

Can we use sparklers?

No, sparklers are prohibited by fire safety rules. Only candles may be used.

I booked but the “Dinner with a View” option was unavailable. Why?

All panoramic tables were already reserved for that time.

Are bar tables panoramic?

Yes, all bar tables offer panoramic views.

For 12 guests, does 29,000 Ft/person mean minimum consumption?

Yes. A deposit is required and fully consumable. A curated limited menu can be sent on request.

Does the private dining room have a view?

The smaller room (max. 10 guests) has a view; the larger room does not.

Do you charge a service fee?

Yes, a 15% service fee is added to the final bill.

What gluten‑free or lactose‑free options do you offer?

Our staff will gladly help recommend suitable dishes.

I subscribed to the newsletter but did not receive the confirmation link.

It may take a few minutes or arrive by the next morning.

I didn’t receive my reservation confirmation email. Why?

The reservation likely did not go through; please try again.

Can Virtu gift vouchers be used at Zazie?

No, they are valid only at Virtu.

How many people can use one voucher?

Value‑based vouchers can be shared by any number of guests; experience‑based vouchers are valid for two guests only.

We have a 50,000 Ft voucher. What if we exceed or do not reach the amount?

Exceeding amounts are payable on-site; unused balance cannot be refunded. We recommend taking a bottled beverage.

Which bank cards do you accept?

Visa, Mastercard, AMEX, and OTP SZÉP card.

Can we pay with SZÉP card?

Yes, with OTP SZÉP card only.

If we have multiple vouchers, how many can we use?

There is no limit, but unused amounts cannot be refunded.

How can I receive the gift voucher?

In person: elegant gift envelope. Online: sent via email.

Is smoking allowed?

After 19:00: smoking on the 29th‑floor terrace. Before 19:00: smoking only outside at the entrance.

I want to modify my booking from 4 to 6 people.

You can modify it through your confirmation email or contact us by phone or email.

Can discounts be combined?

No, only one discount can be applied.

I am a MOL employee. What discount can I receive?

A discount is available upon presenting your MOL employee card at payment.

How far in advance should I book?

We recommend booking 1–2 weeks ahead.

How can I cancel my reservation?

Via the link in your confirmation email up to 24 hours before. For emergencies, contact us during opening hours.

I cannot subscribe to the newsletter.

Try using another browser, laptop, or desktop device.

What are the lunch and dinner hours?

Lunch: 11:30–14:00
Dinner: 17:30–22:00

Can I park at the restaurant entrance?

Can I park at the restaurant entrance?

Do you have a cloakroom?

Yes, complimentary cloakroom service is available.

Where can I send my CV?

To hr@bpgastro.hu

I would like to film in the restaurant. What is the procedure?

Email us at event@bpgastro.hu and we will send the required permission.

Can you order a taxi for us?

Yes, arrival time is typically 10–15 minutes.

What languages are your menus available in?

Hungarian and English; additional languages available upon request with preparation time.

I left my coat in the restaurant.

Please contact us by phone or in person.

Until when can guests visit the observation deck?

During the restaurant’s opening hours.

When is the last order taken?

The kitchen closes at 22:00; last orders recommended by 21:40.

If we only want drinks in the bar, do we need a reservation?

Recommended, especially on weekends; walk‑ins accepted subject to availability.

Do you offer seasonal cocktails?

Yes, each season has its own specialties.

Is Virtu suitable for weddings?

Yes, the restaurant has hosted weddings before.

Do you offer seasonal discounts?

Yes; subscribe to our newsletter for updates.

Can I book by phone?

Yes, but online booking is recommended for secure data handling.

Is the restaurant open on New Year’s Eve or public holidays?

Information is available on Facebook/Instagram and our website.

Do you have a private area for business meetings?

Yes, private dining rooms are available.